About ConversationRate.com

ConversationRate.com is where I share thoughts on the intersection of conversational marketing and ecommerce. When I speak of conversational marketing, I don’t just mean social media – I mean any type of marketing that involves communicating with the customer or end user on a one-to-one basis. Since they say that 80% of communication is non-spoken, it’s obvious that behavior is a large part of any conversation, so I include all permission-based direct marketing or analytical tracking.

About Rick Galan

I am an online marketer living near Salt Lake City, Utah with my wife and 2 boys. I still consider myself a bit new to the internet marketing world (just over 2 years), and so spend a lot of my time reading expert blogs and doing my own research. I currently work as a Strategic Marketing Manager for Mercent Corporation. Prior to that I held a number of online and website marketing positions within Overstock.com.

Before Overstock, I worked mainly in IT and NOC positions, securing my position in this world as a geek. I completed an undergraduate degree from Brigham Young University in Neuroscience, and am still planning on returning to school for a graduate degree.

See my LinkedIn Profile for more detail on me. Follow me on Twitter to see what I’m up to. Get the RSS for ConversationRate to see what I have to say.

Oh, and by way of disclaimer, please keep in mind that everything that is written here is written by me, and is not endorsed, sponsered or otherwise affiliated with any company or individual that I work (or have worked) with or for. Unless I say so. So there.